FAQ

Step 1: Agree to membership terms

Step 2: Enter member information

Step 3: SMS OTP verification

Step 4: Invoice settings

Step 5: Payment settings

Step 1: Member binding (omitted if already bound)

Step 2: Scan the QR code with your mobile phone/enter the gun code

Step 3: Confirm charging information

Step 4: Start charging

Step 5: Automatically deduct money after charging is completed

1. Please contact your telecom operator to see if the ad blocking function is set. Click the link to view details.
2. You can directly leave a text message on gochabar’s official LINE and we will reply as soon as possible on working days!

1. Can be viewed on the DC charging station screen
2. You can also check the charging progress on the dashboard in the car
3. You can also click "Check Charging Status" on the official LINE@ menu to check the charging status!

•  3-1. Using DC pile charging can display the charging progress of the SOC vehicle terminal.
•  3-2. Due to the inability to obtain SOC vehicle terminal information when using an AC AC pile, it can only display the charging time and charging status.

1. Please refer to the information display on the electric vehicle dashboard.
2. Please refer to the information display on the DC charging pile screen.
3. It can be calculated based on the car battery capacity. For example, AC slow charging 7kW (can charge 7 kilowatt hours of electricity in one hour), the total battery capacity is 60 kilowatt hours, and it takes about 8.6 hours to go from SOC 0% to 100%.

Please confirm the following three items first:

1. Is the charging gun properly plugged into the charging hole?
2. Whether the car has unlocked charging restrictions
3. Do you have any outstanding balances from previous LINE charging? If you have "unpaid items", please go to the transaction record page of the member center, select your unpaid amount, and complete the payment!

If the problem is not caused by the above problems, please contact the customer service number of the charging station or the on-site management unit.

1. If you have any questions about the charging process, you can contact the charging station customer service number or the on-site management unit.
2. You can directly leave a text message on gochabar’s official LINE and we will reply as soon as possible on working days!

1. credit card
2. LINE Pay

Currently, credit card (VISA/MASTER/JCB) payment is supported, but debit card payment is not yet supported.

It may be that the validity period of the credit card has expired, or the limit is insufficient, or the bank network is abnormal. You can contact the customer service of the credit card bank to find out. It is recommended to rebind another credit card directly.

Please click "Member Center" on the official LINE@ menu to view transaction records.

Yes, please click "Member Center" on the official LINE@ menu to change the settings.

1. Every time charging is completed, in addition to automatic deduction, an electronic invoice will be sent via email.
2. If you choose a member vehicle, you will receive an email notification after winning, and you can go to the supermarket to download the winning invoice.

The amount of carbon reduction is based on the electricity carbon emission coefficient of Taipower Power Grid and the average energy consumption of electric vehicles published by the Energy Bureau to estimate the carbon emissions of charging 1 kilowatt hour of electricity, and compare the carbon emissions with the average energy consumption of general fuel vehicles. The difference is the amount of carbon emissions reduced by charging electric car owners.

Please click "Charging Pile Location Inquiry" on the official LINE@ menu, and the charging gun specifications will be displayed at each charging station.

Please click "Charging Station Location Inquiry" on the official LINE@ menu to view charging station billing information.