FAQ

You can first register the official LINE of gochabar and set up the payment tool, then ask the administrator to set the card number in RFID format to bind the member!

1. As long as the charging pile has OCPP communication, it can be directly controlled.
2. At present, we have accumulated system introduction experience in many communities. For details, please check the YT link.

Yes~ You can refer to the actual operation conditions in the video!

If there are charging piles with non-OCPP communication (ex: Tesla), a digital meter will need to be installed for control.

1. Set up a dedicated household
2. Wire trough + distribution board
3. Pull power behind the meter (higher risk)

The function of EMS is not only energy control, but also assists communities in charging charging piles. Communities with this need will choose to match the EMS solution.

1. The warranty period for general charging piles is usually one year (subject to the contract). The warranty for products purchased through gochabar will vary depending on the overall plan configuration.
2. The software warranty period is the contract period
3. If the community chooses our company to be responsible for setting up a dedicated manufacturer, the warranty period for related equipment will be one year after the completion of the project. Maintenance service (contract) is also provided, which can carry out two inspections within a year (including checking whether the circuit is aging, the tightness of the screws on the terminal board in the switch box, voltage measurement of the switch box, and inspection of leakage circuit breaker contacts, Inspection and maintenance services such as insulation resistance value inspection; if there are consumables, they will be priced separately.

The location of a household's electricity meter and main switchboard needs to be reviewed by Taipower. In principle, Taipower would like to plan the location close to the Taiwan power plant room. Our planning is designed to not affect user movement and aesthetics, and to comply with Taipower specifications.

1. The one-time construction costs, including electricity calls and electrical facilities (busbars or trunkings, dedicated meters, distribution boards, and EMS, etc.), are borne by the management committee or the residents' funds.
2. The construction and use of charging piles are borne by residents based on the user-pays principle. The former includes the installation fee of cables and charging piles from the distribution board to the parking space, and the latter is the EMS usage fee and charging electricity fee (rates are set by community management regulations).

It is recommended that the entire district be planned with a 499KW architecture in the initial stage, including wire ducts, meter boxes, distribution panels and shunt switches, etc. In the future, there will be no need to apply for or upgrade the switch panel specifications and other engineering costs. If the electricity consumption is not much at the beginning of the period, you can first use the meter light power (99KW), which can support full-speed charging of 14 vehicles at the same time. With the EMS, it can be used to charge about 50 vehicles. In the future, when the number of vehicles increases, you can apply for a usage contract with Taipower Corporation. Capacity changes. We can evaluate and recommend different solutions based on the different needs of the community or user conditions.

Qixingxing charging piles have a variety of nozzles (for various vehicle types) that consumers can choose from when ordering, and there is no additional charge.

The EMS solution is the most flexible in the industry. There are subscription systems, outright sales systems, and plans that add usage fees based on the number of usage or split billing and profit sharing, etc., which can help meet the needs of different customer groups.

The charging piles provided by Chongba will have VPC certification, will also provide product and installation warranties, and will have group purchase discounts. For residents or owners who already have charging piles, installation services can also be provided, and the cost will be assessed based on actual site conditions.

1. We will invite relevant people from the community to participate in system operation instructions, and will also provide operation manuals for easy inquiry and use.
2. Daily operating instructions are also available on the YT channel for review at any time.
3. Our company also has a LINE customer service group that you can contact!